CAB365 TERMS & CONDITIONS 

We promise not to share your email address with others. 
 
Cab365 will also not bombard you with endless emails & texts. However, when we have any relevant offers we will let you know. 
 
These terms and conditions apply to the contract between you (the Customer) and cab365 when it provides car services to you. 
 

1. GENERAL 

1.1. When you make a cash or credit card booking with cab365, cab365 is acting as an agent between you and the driver. Cab365 offers your booking to a driver and when he accepts it, a contract is formed between you and the driver. That contract is subject to these terms and conditions. 
 
1.2. In consideration for the driver carrying out your journey, you will pay that driver either directly by giving him cash or indirectly via cab365’s credit card payment mechanism. 
 
1.3. Credit card payments shall be subject to a card handling fee of 4.5% of the fare, rounded up to the nearest 10 pence. 
 
1.4. Cash and credit card bookings are not subject to VAT unless the driver carrying out your booking is VAT registered, in which case VAT will be charged in addition to the fare. 
 
 

2. YOUR USE OF THE WEBSITE AND THE APP 

2.1. This clause governs the Customer's use of the Website (Terms of Use). Cab365 may revise these Terms of Use at any time. Please check this page from time to time to take note of any changes that have been made because any use of the Website will constitute an acceptance of these Terms of Use. 
 
2.2. cab365 may update the Website from time to time, and may change the content of the Website at any time. However, please note that any of the content on the Website may be out of date at any given time, and cab365 is under no obligation to update it. 
 
2.3. cab365 does not guarantee that the Website, or any content on it, will be free from errors or omissions. 
 
2.4. We do not guarantee that the Website will be secure or free from bugs or viruses. 
 
2.5. You must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Website, the server on which the Website is stored or any server, computer or database connected to the Website 
 
2.6. You agree that by downloading the App or using the Website, you are bound by these terms and conditions 
 
 

3. YOUR OBLIGATIONS 

3.1.1. To pay all charges arising out of your use of the Services which are in accordance with these terms and conditions, whether payment is by direct transfer, direct debit, cheque, credit card, debit card or cash; 
 
3.1.2. not to use cab365 for any unlawful or illegal purpose and to comply with all applicable laws. 
 
3.1.3. not to do anything to damage the reputation of cab365or any of its drivers. 
 
3.1.4. to treat with respect and not be abusive or violent towards any cab365 drivers, employees, staff or other customers; 
 
3.1.5. not to consume alcohol while in a car and we and/or the driver reserve the right to decline carriage to any person who, in our opinion, is intoxicated 
 
3.1.6. to be responsible at all times for your luggage and acknowledge that no liability is accepted for the loss or damage to any luggage that is transported; 
 
3.1.7. to wear, and to ensure that the passenger(s) wear, a seatbelt at all times whilst travelling in our vehicles; 
 
3.1.8. to indemnify cab365 against any claims, costs, damages, losses, liabilities and expenses (including reasonable legal fees and costs) that arise out of or in connection with a breach of these terms and conditions, any applicable law or your use or misuse of the Website, the App and/or the Services; 
 
3.1.9. that if you cancel a booking outside the time allowed you will be liable for and will pay the cancellation fee; 
 
3.1.10. that if you, or another passenger travelling with you under your booking, soils or damages the car you will be liable and will pay the greater of our minimum cleaning and repair charge of £60 or the amount it costs for the driver or cab365 to make good the damage caused 
 
3.1.11. that if your credit/debit card details are stored by cab365, it may charge cancellation or cleaning charges pursuant to clauses 3.1.9 and 3.1.10to that credit/debit card; 
 
3.1.12. cab365 has the right to sub-contract services provided to nominated third parties 
 
 

4. BOOKING CONFIRMATION AND CANCELLATION 

4.1. cab365 may in its absolute discretion without liability and without giving reasons refuse to accept any booking 
 
4.2. All accepted bookings are confirmed at the time of the booking by one or more of the following methods – SMS, email, oral confirmation or the screen on the App. The Customer is liable for all applicable charges incurred from the time when the vehicle is assigned to the booking until completion of the assignment or, if sooner, cancellation 
 
4.3. Customers may cancel their bookings in the following ways: 
 
4.4. For phone and online bookings, by calling the call centre,or through the App for App bookings 
 
 

5. CHARGES 

5.1An administration charge of 5% will be charged to your account if you choose not to pay by Direct Debit 
 
5.2. cab365 may offer free journeys, discounts and other credits as part of marketing promotions. In the event that cab365 reasonably believes that a credit has been obtained fraudulently, illegally or in violation of these terms and conditions, it can in its sole discretion remove the credit from your account. 
 
5.3. We will review our prices from time to time and may vary them. We will advise account customers in writing before making any change to our prices which is higher than inflation (according to the Bank of England’s latest published rates). 
 
 

6. PRIVACY 

6.1. Under the Data Protection Act 1998, cab365 is the data controller 
 
6.2. cab365 will collect and process a variety of information about you, including but not limited to your name, home address, telephone number, email address, details of journeys you have taken with us, complaints you have made, visits to our website and/or usage of our app, IP addresses and browser types from which you have accessed our website, mobile operating systems and location data 
 
6.3 We will store your data on secure servers and payment information will be processed and stored using encryption software 
 
6.4. For journeys paid for by credit card, you agree that cab365 may carry out pre-authorisation checks on the credit card and in the event that such checks fail, has the right not to provide you with services 
 
6.5. As part of the provision of the Service we sometimes use location-tracking technology, which collects various data, including your location. We store this data on secure servers.. You may choose to turn off location services on the App, but if you do so certain services will not be available to you. If you do not turn off the location services on the App, by using the App and accepting these terms and conditions you consent to us collecting location data about you. 
 
6.6 cab365 may on occasions share your telephone number with drivers to contact you to inform you that your taxi/minicab has arrived in the interest of enhancing our services to you. 
 
6.7 We promise not to share your email address or personal information with other people or companies outside of cab365; however we may share aggregated and anonymised data of which your data may form a part with third parties. 
 
 

7. TERMINATION OF ACCOUNT 

7.2. Business and credit/debit card accounts are terminable by either party in writing on seven days’ notice at any time without any reason being given and may also with immediate effect be terminated by cab365 without notice at any time if any amount is due and unpaid by the Customer. 
 
7.3 cab365 may suspend your access to the Services at any time without notice to you if we reasonably believe that you have breached these terms and conditions 
 
7.4 Upon termination of the account for whatever reasons all sums payable to or chargeable by cab365, or otherwise appearing on the Customer’s account, shall become immediately due and payable in full if not already due and payable 
 
 

8. NO WAIVER 

It is understood and agreed that any failure by us or you in exercising any right, power or privilege under these terms and conditions will not act as a waiver under this letter nor will any single or partial exercise of the right preclude any further exercise of any right, power or privilege. 
 
 

9. SEVERANCE 

If any part of these terms and conditions are found to be unlawful, invalid or unenforceable, that part shall be deemed to be deleted and the remaining terms and conditions shall not be affected and shall continue to apply in full. 
 
 

10. THIRD PARTY RIGHTS 

No rights shall arise under or in connection with these terms and conditions to any person who is not a party to them. 
 
 

11. ASSIGNMENT 

The contract between you and cab365 is personal to you and you may not assign your rights under these terms and conditions without our prior written consent 
 
 

12. APPLICABLE LAW 

The laws of England and Wales apply to these terms and conditions and any dispute relating to the provision of services by cab365 shall be subject to the exclusive jurisdiction of the Courts of England and Wales.